9 ways to turn your field service centre into a profit centre

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Read Time, 1 min.

A service that generates more profit than cost: it’s the ultimate goal for any organisation. We’ve listed a few tips below to help you make this dream a reality.

1. Know what you’ve got to offer

Knowing what you’ve got to offer and knowing how (potential) customers view your story are important elements in marketing your product or service. To find out, just ask yourself these questions: “What would we like our customers to say about us?” and “What are we better at than other businesses in our sector?”

2. Deliver great customer experience and strengthen your relationships

A great product alone isn’t enough to build a permanent base of satisfied customers. Knowing who you’re dealing with is important for customer experience and customer relationships too. By storing customer information, you can send personalised offers or even surprise a customer on their birthday.

3. Focus on productivity through more effective collaboration

A lot of our time is wasted on emails and meetings about what we should be doing, instead of actually doing what we should be doing. Programs such as Skype, Teams and OneDrive help us to collaborate on documents and hold meetings more effectively without leaving our desks. By working in more effective ways, we’re creating more time for what’s really important: our customers.

Need more inspiration?

There are more ways than just these three to make your organisation a profitable one. Our free e-book ‘9 ways to turn your field service center into a profit centre’ tells you everything you need to know.

Try Microsoft Dynamics for free

Unify CRM and ERP capabilities and break down data silos with Dynamics 365

Education

Finance & Insurance

Government

  • -

    ENABLING DIGITAL IRELAND

    ENABLING DIGITAL IRELAND Over the last several months Microsoft and the Office of the Government CIO, with significant input from The Fletcher School at Tufts University, have developed a joint Summary Report which assesses Ireland’s digital progress and provides recommendations for the country to achieve its ambition of becoming a leading digital nation. The news […]

  • Two people inside using Surface Go in office

    How technology is transforming the work of governments

    Governments have the ultimate responsibility to their citizens. People depend on the services they provide like no other institution. Whether in healthcare, education, business, roads, railways, water – it’s essential that government institutions are always at the forefront of social and digital trends. Cloud-powered technologies are playing a critical role in helping government agencies to […]

Healthcare

  • Two people working in Healthcare with a Windows device

    Medical device provider builds an Azure data estate for any future

    Danish med-tech company Coloplast makes innovative care products for people with intimate health challenges. To help maintain productive customer relationships and better understand the needs of patients, Coloplast migrated from an on-premises data warehouse and business intelligence (BI) solution to Microsoft Power BI, Azure SQL Data Warehouse, and other Azure services. The migration is part […]

  • A woman undergoing a scan

    Predictive maintenance is improving quality of life for cancer patients

    With cancer affecting more than 17 million people annually, a figure set to rise dramatically in the coming years, efficient and cost-effective treatment is essential. Since deploying Microsoft Azure IoT, IBA Worldwide, a leading developer of medical equipment for cancer treatment, has been able to reduce the cost of maintenance and improve repair times for […]

Manufacturing

  • Image of #PowerApp sign

    Mergon Cut Workplace Accident Rate By 50% – With a Little Help from Microsoft PowerApps

    Mergon Cut Workplace Accident Rate By 50% – With a Little Help from Microsoft PowerApps   Innovation doesn’t always take the form of big ideas. It’s often easy to overlook the smaller improvements that incrementally can be hugely transformative for a business.   Based in Castlepollard, Westmeath, Mergon is an innovative technical moulding company providing […]

  • Uncovered: 4 Essential Field Service Trends For 2018

    Uncovered: 4 Essential Field Service Trends For 2018

    In a changing world of innovative new technology, connected devices, and shifting employee and customer needs, what trends are shaping the future for the Field Service industry and how can you embrace them? Trend #1: Putting the right tools into the right hands “It’s about empowering the field service engineer with more than just the […]

Retail