In order to maintain operational efficiency and minimize potential wind turbine downtime while scaling field technicians\u2019 expertise across the global fleet, \u00d8rsted needed to invest in technology that – during the actual service execution – would provide field technicians with the knowledge, skills and resources required to meet the growing demands of issue resolution and maintenance. The company aimed to establish an innovative foundation for the training and upskilling of its growing workforce, allowing for future operations to be more interactive and autonomous.<\/p>\n
NNIT’s strategy to help \u00d8rsted involved implementing their Remote Assist Booster Program, guiding \u00d8rsted through envisioning, pilot, technical device deployment, and business realization assessment. Leveraging Microsoft HoloLens 2 and Dynamics 365 Remote Assist app, \u00d8rsted has successfully adopted this innovative technology and is now scaling it across regions. The collaboration has successfully empowered field technicians and technical site support to streamline issue resolution processes.<\/p>\n
Learn more about the challenge, strategy, and results of the case below!<\/p>\n
The challenge \u00d8rsted was facing The challenge \u00d8rsted was facing was therefore two-fold: NNIT’s strategy to solve the challenge The strategy employed by NNIT was to leverage their scalable Remote Assist Booster Program to facilitate the first application of this device to users and swiftly deploy the mixed reality technology, helping \u00d8rsted to attain and substantiate both economic and sustainability benefits within their organization.<\/p>\n This program guided \u00d8rsted through four crucial phases: envisioning, pilot, technical deployment, and business realization assessment. Even before the completion of the pilot, \u00d8rsted successfully derived value from Remote Assist in real-life situations.<\/p>\n \u00d8rsted’s results <\/p>\n If you have any questions regarding the case, please contact the below<\/em><\/p>\n \u00d8rsted Lab<\/strong> NNIT<\/strong> As the global leader in offshore wind, \u00d8rsted develops, constructs, and operates offshore wind farms around the world. With 1,800 wind turbines installed off the coasts of Europe, the US, and the Asia-Pacific region, the company is contending with a growing fleet and heavy asset operations in remote and challenging locations. In order to maintain […]<\/p>\n","protected":false},"author":733,"featured_media":860575,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1803],"class_list":["post-859796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories-da-dk","specials-transform-da-dk","verticalIndustries-manufacturing-da-dk","stories-data-insights-intelligence-da-dk","stories-how-can-i-use-ai-da-dk-data-insights-intelligence-da-dk","businessPriorities-digital-transformation-da-dk"],"_links":{"self":[{"href":"https:\/\/pulse.microsoft.com\/da-dk\/wp-json\/wp\/v2\/posts\/859796"}],"collection":[{"href":"https:\/\/pulse.microsoft.com\/da-dk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pulse.microsoft.com\/da-dk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/da-dk\/wp-json\/wp\/v2\/users\/733"}],"replies":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/da-dk\/wp-json\/wp\/v2\/comments?post=859796"}],"version-history":[{"count":7,"href":"https:\/\/pulse.microsoft.com\/da-dk\/wp-json\/wp\/v2\/posts\/859796\/revisions"}],"predecessor-version":[{"id":862156,"href":"https:\/\/pulse.microsoft.com\/da-dk\/wp-json\/wp\/v2\/posts\/859796\/revisions\/862156"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/da-dk\/wp-json\/wp\/v2\/media\/860575"}],"wp:attachment":[{"href":"https:\/\/pulse.microsoft.com\/da-dk\/wp-json\/wp\/v2\/media?parent=859796"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pulse.microsoft.com\/da-dk\/wp-json\/wp\/v2\/categories?post=859796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n<\/strong>With the fleet growing in geographically remote and difficult-to-access locations, \u00d8rsted field technicians often need timely and even ad-hoc expert guidance that includes a quality visual connection with site support as well as possibilities of on-the-spot testing across multiple systems. This often resulted in the need for multiple asset re-visits for issue resolution, time-consuming travel, and costly downtime of the wind turbines.<\/p>\n
\n1. Optimize heavy asset operations in geographically remote and difficult-to-access locations
\n2. Provide field technicians with support and tools that help minimize costly downtime of wind turbines, while ensuring their continued safety<\/p>\n
\n<\/strong><\/p>\n
\n<\/strong>With the successful implementation of Actify Smart Building and the integration of real-time data analysis, Implement Consulting \u00d8rsted experienced significant benefits from a single use case, empowered by Microsoft HoloLens 2 and Dynamics 365 Remote Assist with the support of the NNIT Remote Assist Booster Program. In this scenario, what began as a simple cable replacement task turned into an unplanned troubleshooting situation. With remote support, three onshore experts collaborated with the supplier, quickly determining that the cable supplied was wrong, the fault was identified, and new component and cables were ordered. Without HoloLens, the process would have required transporting cables to onshore, potentially adding a day or more to the resolution. However, by leveraging HoloLens Remote assistance, \u00d8rsted efficiently resolved the issue within just two hours. The Booster Program accelerated \u00d8rsted’s understanding of the technology, enabling them to test practical use cases in a short three-month period.<\/p>\n
\nGlobal Operations
\nYuliya Nikiforova, Lead Product Owner
\nyunik@orsted.com<\/p>\n
\nMicrosoft Advisory & Technology
\nFrederik Willumsen, Mixed Reality Offering Lead
\n<\/span>frev@nnit.com
\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"